Windows Support Center - Office
First steps for Microsoft Office activation success, and troubleshooting:
Watch the Microsoft video Activate the pre-installed Office on your new PC to see the following steps.
- Ensure that Microsoft Windows 10 is activated.
a. To activate Windows 10, the system must be connected to the internet.
b. From the Start Menu, select Settings, then select Update & Security to determine Activation status.
- Click Microsoft Office Activation File to download, and run the Microsoft Office Activation file: cssemerg97275
- Ensure that a Microsoft Account has been created. For more information, visit: Manage Account
- Activate Office by:
a. Start a Microsoft Office application: Excel, or Word
b. Sign in with your Microsoft Account
c. Confirm to use your Microsoft Account for Office activation
This updates your Microsoft Account with your computer using Microsoft Office.
- Run Microsoft Office update.
To update Office, Start any Office 2016 program (Word, Excel), select File > Account > Product Information > Update Options > Enable Updates.
For more information, watch the Microsoft video: How to update Office
- Restart your system, and begin using an Office 2016 application.
|Issue / Symptom||Solution|
|I see the message “Office is included with PC" when you start an Office app|
|I bought Office, or received an offer for Office, but I see the option to “Try, Buy, and Activate” screen, and I do not see the message ”Office is included with this PC”||Try, buy, or activate Office that's pre-installed on a new computer|
|I received an Office version not as expected, and should be “Home and Business” or “Professional”. Outlook, Access and Publisher are missing.||Can’t find Outlook, Access, or Publisher apps on a new PC that included Office|
|"Sorry, couldn't set up Office" error 0xc004f200 when activating Office||"Sorry, couldn't set up Office" error 0xc004f200 when activating Office|
|I started Office 2016 Upload Center, Office out-of-box experience (OOBE). “Let’s get started” may display. After I select “Try/Buy/Activate” and select “Sign In”, Office OOBE hangs or freezes.||Microsoft Office 2016 Upload Center will hang if user clicks Try/Buy/Activate on Office out-of-box experience (OOBE) setup and sign in|
|I received an Office version that is not as expected, Office Home and Student when Office Home and Business was originally purchased.||Microsoft Office preloaded by Lenovo may not activate or may be wrong version|
|I want to reinstall Microsoft Office||Microsoft Office Recovery: How to reinstall Microsoft Office that came installed on your Lenovo computer|
|My computer is unresponsive, hangs, or freezes during initial setup, trying to redeem, when installing Office 365 or Office 2016 that was pre-installed on my PC.||Your new computer freezes while trying to redeem Office 365 or Office 2016|
|Office apps stop working if you close "Let's get started" screen immediately||Office apps stop working if you close "Let's get started" screen immediately|
|I uninstalled Microsoft Office 2016, and the Microsoft Office app shortcut is in the Start menu. It appears
that Microsoft Office is still installed, when it is not.
||Microsoft Office 2016 shortcuts remain after Office uninstall