Description

This article provides information about how to check the repair status of your PC using your repair ticket, serial, or IMEI number.

Solution

Enter the repair ticket, serial, or IMEI number in the repair site at Repair Status Check. Note: You can submit a service request at Submit an eTicket.

1. Sign in with your Lenovo ID. Note: This is not required to check the status, but allows more options such as adding comments.
   
2. Enter the repair ticket, serial, or IMEI number.
   
3. Status information will then be displayed.
   
4. To add additional information about the repair status, type a comment and select Submit.
   
   

Additional Information about Comments

• Do not send sensitive information such as social security numbers, bank accounts, device passwords, addresses, and so on.
• Use the same Lenovo ID email when creating the ticket (whether online or over the phone).
• Files cannot be sent or received with the comment box.
• Comments should be directly related to the repair ticket and not general feedback.

Related Articles

• Submit a Service Request
• How to add Comments to your PC repair ticket
• How to check the Lenovo system repair status