First steps for Microsoft Office activation success, and troubleshooting

You will not receive a physical product key to activate your software. For security reasons, Lenovo does not have access to your key. The license is assigned to the serial number associated with the hardware Office or Microsoft 365 was purchased with.

The Microsoft Office is assigned to the computer and needs to be associated with a Microsoft Office Account before it can be redeemed. This means that in order to activate the software, a Microsoft account will need to be used. If you do not have a Microsoft account, you can create one at the sign in page (Sign in).

The following procedure applies to:

• Microsoft Office 2021
• Microsoft 365
• Microsoft Office 2024

Microsoft Office Activation Process

1. Make sure that Microsoft Windows is activated.

a. To activate Windows 10 or 11, the system must be connected to the internet. For more information, see Activate Windows.
b. From the Start menu, select Settings.

Windows 11

c. Select System, then select Activation to determine Activation status.

2. Open any Microsoft Office application, for example, Microsoft Word desktop app. You can access Microsoft Word by pressing the Windows icon and typing Word.

3. Once Microsoft Word is opened, you may see one of the following images:

4. Sign in with a Microsoft Account or create a new one to activate your software.

5. Click Next.

6. If the above does not work, check here for further assistance.

I replaced motherboard or reimaged system. How can I get Office back on?

1. Sign into your Microsoft Account.
2. Click Services and subscription and scroll down to Products you've purchased.
3. Click Install (the Office installer will download and reinstall Office on your computer.)
4. After the installation finishes, open Microsoft Word.
5. You are prompted to sign into your Microsoft Account.

To redeem a new purchase for Microsoft 365, Office 2021, Office 2024

To redeem a new purchase:

1. Go to www.office.com/setup or Microsoft365.com/setup.
2. Sign in with your Microsoft account or create one if you do not have one. Be sure to remember this account so that you can install or reinstall Office later if needed.
   Note: If you are renewing your Microsoft 365 subscription, enter the Microsoft account that is associated with your subscription. I cannot remember my Microsoft account.
3. If you do not see the option to enter your product key, it was entered for you automatically.
   
4. Follow the prompts to finish the redemption process.