Troubleshoot your Smartphone

Do you know that you can resolve many issues on your own without spending time on a call or a chat?

The troubleshooter topics below includes the top reasons people contact us. Select the topic that closely matches the issue you are having, and then follow the troubleshooting steps provided.

If your issue is still not resolved, feel free to contact us here.

Type of Issue	Topics
	Phone will not charge Phone will not hold a charge Phone gets warm or hot Phone power cycles, turns off or resets Phone will not turn on Power button is unresponsive Screen is frozen
	My phone calls are dropping Choppy, Static or No Call Audio Unable to make or receive calls Callers cannot hear me My phone is dropping Mobile Data connection Weak or no service signal
	Cannot hear ringtone / ringtone volume is too low Choppy, Static, Poor or No Call Audio Poor or No Media Audio Callers cannot hear me
	Troubleshooting WiFi WiFi is disconnected when the screen is turned off
	My phone won't wake up / screen is frozen My display is flickering, jittery or has lines How can I adjust my display settings?
	Camera sluggish/ Won't open/Error/Won't Initiate Flash Not Working